Wholesale Policies
Welcome to EJ Heart & Home Wholesale!
In order to shop wholesale with use you must create an account and complete our wholesale application. Wholesale Accounts are usually set up within 3-4 business days (M-F)! Please allow us time to go through all of our applications and verify your business. If you do not hear back within 4-5 business days please email us to make sure there was not a problem! Please allow additional time during Holidays.
By signing up as a wholesale account, you agree to the following guidelines, please note anyone not adhering to these are subject to have their order and/or wholesale account cancelled:
- Turnaround time varies depending on the item, please see item description for details on TAT
- Add-ons are only allowed if order hasn't shipped, and will ship separately with additional shipping costs.
- You are responsible for all shipping costs to you. Shipping will be charged and invoiced separately from your initial order before it leaves our warehouse. Orders will not ship until shipping invoice has been paid.
- Absolutely no replicating our designs, you will lose your wholesale account immediately and also receive an email from our attorney.
- No returns unless item is sent damaged. We are not responsible for items damaged by customer.
- If you receive a damaged item, please email us at heartandhomewholesale@gmail.com within 7 days of receiving your order and we will send a return label within 1-2 business days.
- No cash returns. Anything sent back damaged will receive a replacement. If the item is no longer in stock, we will issue a credit to your account.
- No Wholesale shops.
- Description is available for each item. By ordering the item, you're accepting responsibility of reading product descriptions.
- Retail coupon codes are NOT allowed to be used for wholesale orders.
- We do not currently offer zip code protection.
If you have any questions you can email use at heartandhomewholesale@gmail.com
Thanks so much! We look forward to working with you!